Tata Consultancy Services (TCS) feels generative artificial intelligence platforms like ChatGPT will create an “AI co-worker” and not replace jobs.
Milind Lakkad, the chief human resources officer (CHRO) of the country’s largest IT services firm that employs over 6 lakh people said such tools will help improve productivity, but not change the business models for companies.
The context for a job to be executed will be industry and customer-centric, which will continue to come from the human who is being assisted in tasks by such a co-worker, Lakkad explained.
It is not that jobs will get replaced, but the job definitions will change, he added in the comments which will assuage concerns about future of jobs in the sector which is one of the biggest recruiters of engineering talent in the country.
Such tools will help improve the productivity, consistency of the work which gets delivered and reduce the need for governance, up the pace of delivery and reduce the need for peripheral functions, he said.
TCS is using such inputs in “some pockets” already, Lakkad said, adding that a lot of the work will happen in these areas going forward and the entire picture will get clear only in two years’ time.
